 Why are you collecting my information when I place order? What information is collected?
First of all, all information we collect is not shared with third parties and only we use this information for delivering orders to you.
We need your e-mail address to contact you online about your order status and for any other questions about our services, you won't receive spam to your e-mail, because we do not share it to anyone. Your shipping address is collected for shipping purposes only and is used between PleasureToys.biz and chosen Postal Operator. We need billing information only for credit card verification purpose with bank. You can also see our Privacy Policy
Could anyone be able to see what is in my parcel?
Please see our Privacy Policy
Is it possible that my bill shows what type of product I've bought?
Please see our Privacy Policy
What should I do if I have a private question?
All private questions could be asked by support@PleasureToys.biz
How can I see the status of my order?
If you are a registered user then besides other advantages () you can track your order on your account page. If you are not a registered user, just e-mail us at support@PleasureToys.biz and provide your order number or e-mail you used when ordered.
How can I cancel my order?
If you want to cancel your order just e-mail us support@PleasureToys.biz or call at +37369715634
If I want to add some products to my order after I placed it and received confirmation letter?
If you want to add some more products order just e-mail us support@PleasureToys.biz
What if my product doesn't function?
Please see our Return Policy page.
How can I return a non-working product?
Please see our Return Policy page.
How can I ask for refund?
Please see our Return Policy page.
You have made a refund on my card, but I still have no money on my account. Why?
Your refund should appear on your account in next billing cycle or, in case of online banking, money should appear within 10 working days. Also please see our Return Policy page.
I've not received a confirmation e-mail. Why?
Some software could block our e-mails due to the nature of our business. If you want to receive your order ID or order information please, contact us by e-mail support@PleasureToys.biz
Can I get a tracking number for my parcel?
If you are a registered user, you can find it on your account page. If you are not a registered user, please e-mail us mail support@PleasureToys.biz
Could I place an order on another person's address using my credit card?
You can fill different addresses in billing and shipping address fields while making order.
Do you refund shipping charges?
We refund shipping charges in the following cases:
1. We ship an incorrect product.
2. We ship a broken or defective product.
3. The carrier damages a product during shipping.
If we re-ship a product in these cases, we do not add another shipping charge
How can I get discounts on my purchases?
To obtain discounts on your purchases you can sign up to become our registered user. You can enjoy all benefits of being our member, such as discounts, making money seeing new products and many other features that are already used and that will appear in the future.
Also you can obtain 5% discount if you will buy 2 or more types of products.
How can I become a registered user?
It is easy to become our registered user. Just fill our registration form and then you will receive an e mail with your login information. Now you can use all benefits of being our registered user.
Register now ()
Are children safe at Pleasuretoys.biz?
We only sell products for adults over the age of 18 from our site. We do not sell products to children. If you want to buy products from Pleasuretoys.biz, you should assure Pleasuretoys.biz that you are 18 years old or elder or any third party is 18 years old or older.
Shipping, handling and returns
The following shipping methods are available:
USPS Priority (for small order usually)
UPS Ground (for multiple item orders)
UPS 2nd day We offer overnight and 2nd business day shipping. We guarantee that priority (overnight & 2nd business day) orders get out the same day we receive them.
UPS Next Day Delivery depends on your country and city you live in.
Standard shipping will take 1 week, express shipping will take 2-4 business days and overnight will take 1-2 business days. International shipping can take several weeks to get there.
The price for every method is seen in your shopping cart before your are going to make a purchase.
Note that:
Deliveries to Alaska, Hawaii, Guam, Puerto Rico, New Mexico and Virgin Islands are shipped with USPS Priority only.
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